Delivery & Returns
How does delivery work?
✔︎ You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your Hoodi is on its way - now what?
Once you have placed an order, it will take up to 72 hours for our team to pick and pack it. We will then send it through our reputable couriers, it should arrive within 2-5 business days**.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.
Our returns policy allows for free returns within 30 days of delivery, but some items may be excluded. To be eligible for a return, the item must be initiated for return within 30 days, must not have been marked "Final Sale" or "Non-Returnable" at the time of purchase, and must be in its original packaging. You may be asked to provide a photo of the item before returning it to us.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
Do you have a returns policy?
✔︎ Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy.
We offer free returns for 30 days from date of delivery/receiving of order. However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
- Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
- Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
- Item(s) must be in the original packaging, which must be in original condition. This includes attached swing tag, bow, shoe boxes and jewellery packaging.
You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.